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Two Senior Living Communities in Billings Receive national Award for Commitment to Quality Services

Bronze-level Award Honors Senior Living Organizations

Billings, Mont., June 16th, 2014 – Billings Health & Rehabilitation Community and Westpark Village, A Senior Living Community have been recognized as 2014 recipients of the Bronze – Commitment to Quality National Quality Award for their outstanding performance in the health care profession. The award, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), highlights facilities across the nation that have demonstrated their intention to pursue a rigorous quality improvement system.award-wrap

“I applaud Billings Health & Rehabilitation Community and Westpark Village for their commitment to delivering quality care,” said Mark Parkinson, President and CEO of AHCA/NCAL. “This award represents the dedication that each Bronze recipient has given to improve quality in the long term and post-acute care profession.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As recipients of the Bronze – Commitment to Quality award, Billings Health & Rehabilitation Community and Westpark Village may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality award.

“We are very proud of our teams and their commitment to Platinum Service®,” said Paul Teagle, regional director, Central Region of The Goodman Group owned and managed properties. “This national recognition supports what each team members strives for on a daily basis and is a credit and honor to them. Our 2014 Strategic Plan contains numerous initiatives and goals which relate to quality and our teams are diligently focusing on those as we move forward.”

The awards are sponsored by AHCA/NCAL Associate Business Member My InnerView, a web-based applied research and quality-management company that supports leaders across the entire assisted living, senior housing and skilled nursing profession with tools to measure, benchmark and improve performance. Billings Health & Rehabilitation Community and Westpark Village were two of only seven Montana facilities to receive the Bronze level award. The Goodman Group managed communities, The Village Health Care Center and The Village Senior Residence in Missoula, Mont., were also awarded the bronze-level award. The recipient centers will be honored during the AHCA/NCAL’s 65th Annual Convention and Exposition, October 5-8, 2014, in Washington, D.C.

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